What should I do if I receive a defective or incorrect item?

We apologise if we have sent you a defective or incorrect item.

Please contact us with your order number and email us a photo of the defective area. An exchange* will be done if the item(s) sent to you is deemed to be defective or faulty. 

• All products are handmade. As such, motif placements and colours may differ slightly in each piece.

• Discrepancies in the product colour due to lighting and display resolution is not considered as defect.

Can I return or exchange an item?

Yes! With the exception of plants, we accept all items bought from our store with original tags attached for refund or exchange*.

To submit a return, please contact us with your order number within 2 calendar days upon receiving the item.

Returns Policy

• When making a return, you must send the item using trackable delivery as we will not be held responsible for items missing or damaged.

• We will process the refund or exchange only upon receiving the returned item(s).

• All refunds would be made minus postage fees.